SUNA 3D

Privacy Policy

Effective: March 2025

SUNA LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, suna3d.com (the “Site”). By using the Site, you agree to the terms described in this policy.

1. Information We Collect

We collect the following types of information when you interact with our website:

1.1 Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely by third-party payment providers)

1.2 Non-Personal Information

Like every website, we automatically collect information about your interactions with our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies (see Cookies and Tracking below)

2. User Accounts

If you create an account, we store your personal data securely. This data is used to:

  • Process orders and payments
  • Manage your account preferences
  • Provide customer support
    If you wish to delete your account, Contact Us.

3. User Submissions

When visitors submit reviews or comments on the site:

  • We collect the data shown in the form, the visitor’s IP address, and browser user agent string to help with spam & bot detection.
  • An anonymized string created from your email address (a hash) may be shared with the Gravatar service to display your profile picture. The Gravatar service’s Privacy Policy is available here: https://automattic.com/privacy/.

Media

If you upload images to the site (or anywhere online), you should avoid uploading images with embedded location data included (EXIF GPS). Others can download and extract any location data from images you share. There are many applications and tools you can use to check for and remove this data from your pictures.

4. Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content behaves as if you visited the external site directly. These websites may:

  • Collect data about you
  • Use cookies
  • Embed additional third-party tracking
  • Monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged into their website

We are not responsible for the privacy practices of third-party websites.

5. How We Use Your Information

We use your information to:

  • Fulfill and manage purchases, orders, and shipping
  • Improve website functionality and user experience
  • Send transactional emails (e.g. order confirmations)
  • Send marketing communications (with your consent)
  • Detect and prevent fraudulent activity
  • Comply with legal obligations

6. Who We Share Your Data With

We will never sell your personal data. We don’t even want it honestly. However, we may share your data as needed with:

  • Service providers: Payment processors, shipping carriers, and email marketing platforms who help us fulfill your orders and communicate with you.
  • Analytics providers: Such as Google Analytics, to improve our website and understand visitor behavior.
  • Legal authorities: When required to comply with legal obligations, enforce our Terms of Service, or protect our rights.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Enhance your experience
  • Enable features like the shopping cart

You can manage your cookie preferences in your browser settings. For more information, see our Cookie Policy.

8. How We Protect Your Data

We take all reasonable precautions to protect your personal data, including:

  • SSL encryption for secure communication
  • Strong password & data protection policies & encryption for all data
  • Limited access to personal data by authorized personnel only
  • MFA, VPN, VPC, and many other privacy & security technologies

However, no method of transmission over the Internet or electronic storage is completely secure. We encourage you to take steps to protect your account and yourself in general:

  • Use a password manager & create strong passwords
  • Connect to the internet with a VPN
  • Browse the web from a privacy focused browser

9. Data Retention

We retain your personal data:

  • For as long as your account is active
  • To comply with legal and regulatory requirements
  • To resolve disputes and enforce our agreements

If you wish to delete your data, Contact Us.

10. Third-Party Services

We may use third-party services to process your data (e.g. payment gateways, spam/fraud detection).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please Contact Us